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Self-service terminal in the citizens' office

Anyone who wants to extend their ID card or apply for a new travel or children's passport can use the self-service terminal in the entrance area of the citizens' office. It can be used from a height of 1.27 meters. Applicants can enter their personal data here themselves. The biometric photo is taken directly on the device and transferred to the government network together with fingerprints and signature.

Important questions and answers about the self-service terminal

Which languages are available?

The self-service terminal guides you step by step through the program in seven languages: German, English, Turkish, French, Spanish, Russian and Chinese.

Can the self-service terminal be used without barriers?

The self-service terminal is height-adjustable. Children and wheelchair users can also use the terminal. Use is possible from a height of 1.27 meters.

What fees are incurred when using the self-service terminal?

Anyone using the self-service terminal pays five euros. The amount is deducted from the administration fees for the new ID card. The offer can be paid for in cash or by EC card directly at the service counter.

What are the advantages of using the self-service terminal?

Fast, uncomplicated and everything from a single source: the self-service terminal saves you a trip to the photographer and shortens document processing times.

How is data protection ensured?

You can rely on the secure processing and protection of your data. Bundesdruckerei's self-service terminal is certified by the Federal Office for Information Security. The data is stored exclusively in digital form and is automatically deleted after 96 hours.

Do I have to use the self-service terminal?

You can still apply for your ID documents in the conventional way and have photos taken by a photographer. The self-service terminal is an additional service.

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Herrenstraße 15

76437 Rastatt

E-Mail buergerbuero@rastatt.de

Telefon 07222 972-7110

Rathaus Herrenstraße barrierefrei zugänglich

Öffnungszeiten

ab 1. August 2024:

Montag und Dienstag: 7.30 bis 16 Uhr
Mittwoch: 7.30 bis 18 Uhr
Donnerstag: geschlossen
Freitag: 7.30 bis 12.30 Uhr
Samstag: 9 Uhr bis 12 Uhr
Ist der Freitag ein Feiertag, bleibt das Bürgerbüro am darauf folgenden Samstag geschlossen.
Der letzte Einlass erfolgt jeweils 15 Minuten vor der regulären Schließzeit.